Retail Asia Podcast

In this age of social media connections, consumers expect brands to engage with them in real time whilst doing a transaction with them. Talking with Retail Asia in a recent podcast titled "Prioritizing customer experience through persona...

Head of Digital Business at NTUC Johnny Wong explained the many innovations that Singapore's biggest online grocery platform FairPrice was soon to reveal.

In a podcast interview by Retail Asia, FairPrice Group’s Chief Executive Officer of Retail Business Elaine Heng called it a ‘baptism of fire’ in which they saw at least three rounds of panic buying in Singapore.

Retail Asia sat down with SM Supermalls' President Steven Tan as he talked about keeping doors open amidst the pandemic and e-commerce channels.

Philippine retailers are actively looking to rightsize their store portfolios as they ramp up online offerings, according to JLL Philippines Head of Research and Consulting.

Zendesk shares how it is helping businesses improve and thrive in the past year.

Originally implemented as a way to reduce the operating costs of running a store, self-service has evolved since its introduction over 15 years ago into an option that provides greater flexibility in the store running and customer engagemen...

With the efficiencies that the new technology benefits consumers and retailers, risks and threats are still present, which is undeniable.  In talking with Retail Asia in a recent podcast titled "Empowering digital wallets to counter...